How to Customize Email Notifications for Stores

This guide provides step-by-step instructions on how to access and configure your notification settings, helping you deliver consistent, timely, and engaging communications that keep your customers informed throughout their purchasing journey. With customizable email notifications, you have the flexibility to tailor various email types to reflect your brand’s tone, language, and overall customer experience strategy.

Available Notification Emails

• Order Confirmation Emails: Sent immediately after a customer places an order, confirming purchase details.
• Order Fulfillment Emails: Notifies customers when their order has been shipped or fulfilled.
• Abandoned Cart Emails: Encourages customers to complete their purchase after leaving items in their cart.

How to Customize Notification Emails

To begin customizing your store notification emails:

Navigate to Payments > Settings > Notifications in your dashboard.

Enable or disable each email type using the toggle switch to control which messages are sent to customers.

Select and Preview Templates

For each enabled email notification type, select the template you’d like to use. You can choose from professionally designed system templates or your own. All templates are fully editable, allowing you to align the content and design with your brand’s voice, style, and messaging standards.

Clicking on the preview button allows you to view and edit the template content in real time.

Edit Subject Lines

Customize the email subject line to better reflect your brand’s communication style and tone. For enhanced personalization, you can incorporate custom values such as the customer’s name or order number, making your messages more relevant and engaging.

Send After

For abandoned cart emails, configure the length of time the system should wait before sending the email after a cart has been abandoned.

Save Your Changes

Finally, be sure to save your changes. All changes must be saved for them to take effect - unsaved edits will not be reflected in outgoing emails.

By customizing your e-commerce notification emails, you can strengthen your brand voice, boost customer engagement, and ensure that essential order-related messages are clear, consistent, and informative.

Important Notes

• Order Confirmation Emails must be enabled for customers to receive digital download links (if applicable to your store’s products).
• Utilize custom values in subject lines to personalize messages and improve engagement.