How to Set Up a Dedicated Sending Domain for Email Services

A dedicated sending domain allows you to send emails that appear to be coming from your brand, and this can help you maintain a better reputation with email services.

By default, all emails sent from our platform will show the name of our email-sending servers in the "sent on behalf of" or "sent via" email headers:

When you set up your own custom mail server domain, you will see a different "mailed- by", "sent on behalf", or "sent via" field.

It would be best if you used a unique subdomain that is not used for any other purpose. A subdomain is a secondary part of your root domain. For example, if your dedicated sending domain is hello@mg.yourbrand.com, your subdomain would be the “mg” portion.

Create a Dedicated Sending Domain

• Navigate to Settings > Email Services
• Click the 'Dedicated domain' button

•  Click + Add Domain

• Enter your subdomain then click Add & Verify.
• Add the domain details provided in the system to your DNS manager.
• Verify Domain and Apply your new DNS records to your company’s DNS provider’s platform to activate the sending domain. Every domain provider will have a slightly different method of doing this.

Note: This might take 5 seconds to 48 hours to propagate, just click Verify records until it’s successful.